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Privacy Policy

Last updated: October 1, 2026

At Textpik (“we”, “us”) we value your privacy. This Privacy Policy explains what personal information we collect, why we use it, who we share it with and what your rights are. It applies to the Textpik WhatsApp service and to our website. Sections 2 to 5 are also our notice at collection.

1. Who is responsible for your information

TextPik Limited Liability Company (“Textpik LLC”), a Wyoming, United States limited liability company (registration 2026-001986689), with its address at 30 N Gould St Ste N, Sheridan, WY 82801, United States, is responsible for the processing of the personal information described in this policy. For any privacy matter you can write to us at info@textpik.com.

2. Information we collect

  • Your WhatsApp phone number and the profile name you set in WhatsApp.
  • The content of the messages you send us (selections and questions), including the screenshots you send, which we store privately to follow your selections and provide support.
  • Information about the selections you log: games, what you follow in each one, and their results.
  • Your subscription and payment details: the plan you choose, payment status and the email address and billing details (such as name, country and ZIP code) you give our payment providers, Stripe or PayPal, at checkout. They handle your card or PayPal account; we never receive your full card number.
  • Your language, region and time zone, which we infer from your messages and your phone number so we can reply in your language and show prices in your currency.
  • Basic technical usage data: date and time of messages, delivery status, the features you use and session identifiers.
  • When you open your private ticket page: a cookie that identifies your device and your browser’s user agent, so that only your devices can see your tickets.
  • Website usage data collected through cookies and similar technologies, including Google Analytics: pages visited, referring page, campaign tags, device and browser type, and approximate location derived from your IP address. When you open one of our short links (such as textpik.com/wa), our server records the visit in Google Analytics with your IP address, browser user agent and referring page. We never send your phone number or the content of your tickets to Google Analytics. See our Cookie Policy.

We collect this information from you, from your device and browser, from WhatsApp (which delivers your messages, number and profile name to us) and from Stripe and PayPal (which tell us about your payments).

Sensitive personal information. We do not ask for sensitive personal information. If a screenshot you send happens to show account details from another app or service, we use it only to provide the service, and you can crop those details out before sending it.

3. How we use your information

  • To provide the service: read, log and follow your selections.
  • To send you reminders and notifications about your games.
  • To determine results and show you how your selections are doing.
  • To manage your subscription and payments.
  • To keep your ticket pages private and the service secure.
  • To measure how our website and short links are used.
  • To improve the service and provide support.
  • To comply with applicable legal obligations.

We use automated tools, including artificial intelligence models, to read your screenshots and messages and to determine the results of your selections. These results do not have legal or similar effects on you, and you can always ask us to review one.

4. Who we share your information with

We do not sell your personal information. We share it only with the providers that help us run the service, and each one receives only the information it needs for its task:

  • Meta (WhatsApp Business Platform): delivers the messages between you and Textpik, so it processes your phone number, profile name and messages.
  • Google (Gemini API): reads the screenshots you send to extract your selections.
  • DeepSeek: processes the text of your messages and the details of your selections to understand your requests, match your selections to games and help determine their results. DeepSeek stores the information it processes on servers in the People’s Republic of China.
  • Supabase: hosts our database and the private storage where we keep your messages, selections and screenshots.
  • Railway: hosts the servers that run the service.
  • Stripe: processes your payments and subscriptions.
  • PayPal: processes your payments and subscriptions when you choose to pay with PayPal.
  • Google Analytics: measures how our website and short links are used.
  • jsDelivr and Unicorn Studio: serve the animated background of our home page, so they receive standard request information (such as your IP address and browser type) when your browser downloads it. We do not use them for analytics or advertising.

We do not send your phone number to the artificial intelligence providers. The sports data providers we use for scores and statistics do not receive any of your personal information. We do not share personal information with third parties for their own marketing. We may also disclose information when required by law or by a competent authority, to protect our rights or the safety of others, or to a successor if Textpik is sold or merged.

5. Data retention

We keep your information only as long as we need it for the purposes in this policy. We do not delete account data automatically on a fixed schedule; instead, we use these criteria:

  • Account, messages, screenshots, selections, usage records and technical logs of the messages and payment notifications we receive: for as long as your account exists. Your account stays open until you ask us to close it or delete your information.
  • Payment and billing records: for as long as tax and accounting laws require, even after your account is closed.
  • Website analytics data: for the retention period set in our Google Analytics account.
  • The ticket page device cookie: it expires one year after it is set.

When information is no longer needed, or when you ask us to delete it, we securely delete or anonymize it. Copies may remain in our providers’ backups for a limited time until those backups are replaced.

6. Your rights

You have the right to access, correct and delete your personal information, to object to its processing and to withdraw your consent. To exercise these rights, or to close your account, write to us at info@textpik.com with your request.

7. Your U.S. state privacy rights (CCPA/CPRA and other states)

If you are a California resident, you have the right to:

  • Know what personal information we have collected about you, where it came from, why we use it and who we disclose it to, and get a copy of it.
  • Ask us to delete the personal information we have collected from you.
  • Ask us to correct inaccurate personal information.
  • Opt out of the sale or sharing of your personal information (we do neither; see section 8).
  • Limit the use of your sensitive personal information. We do not use sensitive personal information for any purpose other than providing the service, so there is nothing to limit.
  • Not be discriminated against for exercising any of these rights.

In the last 12 months we have collected these categories of personal information: identifiers (phone number, WhatsApp profile name, email address, device and cookie identifiers, IP address); customer records (name, phone number, email and billing details); commercial information (the plans you buy and the selections you log); internet or other electronic network activity (website and short-link usage, message metadata and feature usage); approximate location (from your IP address and phone number, never precise location); electronic and visual information (the content of your messages and the screenshots you send); and inferences (your language and region). We collect them from the sources described in section 2, for the purposes described in section 3, and we disclose them for business purposes only to the service providers described in section 4. We keep them as described in section 5. We have not sold or shared personal information in the last 12 months.

How to make a request. Email info@textpik.com with the subject “Privacy request” and the WhatsApp number on your account. To protect your information, we will verify your identity before acting on a request, usually by asking you to confirm it from the WhatsApp number linked to your account (for example, by sending us a short message we give you in the Textpik chat). If we cannot verify your identity, we may ask for more information, which we will use only for verification. You may use an authorized agent; the agent must give us your signed permission, and we may still ask you to verify your identity directly.

We will confirm that we received your request within 10 business days and respond within 45 days. If we need more time, we will tell you why, and we may take up to 45 more days where the law allows.

Other states. Residents of other U.S. states with consumer privacy laws (such as Colorado, Connecticut, Virginia, Texas or Oregon) may have similar rights, including to access, correct, delete and get a copy of their personal information and to opt out of targeted advertising, sale or profiling. We do not use personal information for targeted advertising or for profiling that produces legal or similarly significant effects. Residents of any U.S. state can make requests through the same process.

Appeals. If we decline your request, in whole or in part, we will explain why. You can appeal by replying to our decision with the word “Appeal.” We will respond to your appeal within 45 days and explain the outcome. If we deny your appeal, you can contact the Attorney General of your state.

8. Do Not Sell or Share My Personal Information

We do not sell your personal information and we do not share it for cross-context behavioral advertising, as those terms are defined under California law, and we have not done so in the last 12 months. Because of that, there is nothing you need to opt out of.

We also honor Global Privacy Control (GPC) signals as a request to opt out of sale and sharing. If your browser sends a GPC signal, our website does not load Google Analytics, and our short links do not send your visit to Google Analytics. If this policy ever changes, we will update it first and offer a “Do Not Sell or Share My Personal Information” link.

9. Children

Textpik is only for people 18 and older (or the age of majority where they live) and is not directed to children. We do not knowingly collect personal information from minors, including children under 13. If we learn that we have, we will delete it. If you believe a minor has given us personal information, write to us at info@textpik.com.

10. International transfers

Textpik is operated from Mexico, and our providers process information in the United States and other countries. In particular, DeepSeek processes the message text and selection details it receives on servers in the People’s Republic of China. The privacy laws of these countries may differ from the laws where you live. Wherever your information is processed, we handle it as described in this policy.

11. Security

We apply reasonable technical and organizational measures to protect your information against unauthorized access, loss or alteration. For example, your screenshots are kept in private storage that is not publicly accessible, and your ticket pages are protected by signed links and the device cookie described above.

12. Changes to this policy

We may update this Privacy Policy. We will post any change on this page, with the date it was last updated. If a change materially affects how we use your information, we will also let you know in the WhatsApp chat.

13. Contact

If you have questions about this policy or about how we handle your information, write to us at info@textpik.com.